Is something wrong with my shop?

Retail & Point of Sale
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Topic summary

A store owner reports a complete halt in sales since October, coinciding with linking products to Google Shopping. Despite ongoing traffic (sessions), no purchases are being completed.

Suspected Issue:

  • Google Shopping integration may have been improperly configured for over a month before being corrected
  • All products now show as published on Google under Sales Channels
  • Uncertainty whether a technical checkout barrier exists

Store Feedback Received:

  • Homepage lacks key elements: best sellers section, latest arrivals, customer reviews, and FAQs
  • Too many product categories without clear navigation priorities
  • Insufficient information about store background and products

Current Status:

  • Owner uses Dawn theme with no third-party apps
  • Also sells on other platforms (experiencing slower sales generally)
  • Plans to have friends test the checkout process to verify functionality
  • Discussion remains open with no confirmed resolution
Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.
1

This is my first post and I am wondering if there is something amiss with my store. I was getting some sales each month but although I see there are sessions in my store, nobody has bought anything since October! This coincided with me linking my products to Google Shopping. Is there something preventing checkout or have I missed a step somewhere?

I’d be so grateful to hear any thoughts or advice.

Here’s my shop link: Sewing Buttons Store – Buttons Bonkers

Many thanks in advance.

2

Self deleted!

3

Hello there @ButtonsBonkers I have had a look at your store and I think the issue with your homepage is that it honestly just doesn’t show enough about your store, its background, and even the products.

There are a lot of product categories present which is good but most times when a customer visits they would just like to skip to the best sellers and latest arrivals section which is unfortunately absent there.
Also, I think it would do your homepage a lot of good to have customer reviews as well as FAQs present on it.

4

Very many thanks for your reply. I appreciate your comments.

5

Very many thanks for your reply.

I am using the Dawn theme.

The main change was linking the products to Google shopping and I haven’t had a sale since! Initially it was not set up properly but I didn’t realise it for a month or more and then I think I have fixed it all as it says each product is published on Google under Sales Channels.

I don’t have any third party apps installed.

I do sell on other platforms and it has been slower than usual on those so perhaps that’s the reason, particularly as this store is not well established, but the fact that I haven’t even had one sale since October made me think something might be preventing it.

I will get some friends to try to make purchases to see if all is working well with the process.

I appreciate your time and Happy New Year!