Are they scam company or fraud website? I had orders before/ not answer/ not delivery while 2 months after bought from Website. Please investigate this store.
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Hi there, @KCsam !
Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!
With regards to your inquiry, I gather that you have placed an order from this website over two months ago and still have yet to receive it? If this is correct, please refer to the following information:
- Have you communicated with this store about your order? We usually recommend replying to the order confirmation email from them to inquire about your purchase. You can also revisit their site to look for other ways to communicate with them.
- If you’ve tried to reach out and they have not responded to you whatsoever, it is now time to contact your bank, the one you used to make this purchase, and inform them of what happened.
- In such matters, only the bank and the store have the authority to process your order and provide you a refund regarding this purchase.
- Please visit this link for our Order FAQ page.
- You can also use this link to file a report for this store for our internal teams.
If this information does not apply to you, I look forward to hearing more about your situation so we can assist you accordingly.
Yes I did reporting on your link
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Hi @KCsam
Since you have already reported the link, I would suggest contacting your bank (card issuer) to cancel the payment.
yes yes yes qsl sports is indeed a scam website
I ordered also a couple months ago plus no ever further contact was made by this seller
He just sends people his bank details and collects money
I have no clue why no one is investigating this guy, like he is scamming so many people at this point it is nuts.
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Yes I contact Bank and Australian Office Fair Trading, however both said “qsl-sports is a scam website which located overseas, so we can’t help”
Only Shopify can handle this matter as middle man. Aware now you support scam store in your precious platform. Please contact them to solve this matter and closed their store permanently, block they try open again with other names.
Previous qsl-sports.com changed sports-qsl.com
Sorry to hear that. you also lost time and energy.
Thank you for using the link provided to file a report about your experience.
Are you able to explain further on how you contacted the bank that you used for this purchase? Since you did not receive your order, you need to file a dispute with them in order to get your money back.
The Order FAQ page listed above will provide more information about this.
QSL used to deposit fraud account to avoid dispute transaction as you know. how cleaver!!!
Bank said “The dispute lodged by you relates to a transaction(s) which is not processed on a Visa card. So, we cannot proceed with your dispute.” Do not send fund by Direct deposit to them. No way to dispute/ cancel your bank transfer in Aus
Bank answered
The dispute lodged by you relates to a transaction(s) which is not processed on a Visa card. So, we cannot proceed with your dispute. I used bank transferred. QSL sports only accepted shipping to Australia
It also happened to me. The website used to be www.QSL-sports.com which is no longer valid.
Hi there, @Alan2022 .
Welcome to this thread.
Have you been able to review the resources provided here already? Given that you are experiencing similar problems with said store, the information in my initial responses will be beneficial in helping you with your purchase or funds.
Let me know if you have any other questions that I can answer for you.
Daniel, If you can contact seller QSL Sports, Please let them know where is my order delivered. In this case, they were not sent, steal fund through your Shopify platform. They must be closed by authority.
Thank you. But it seems it’s impossible to have my money back.
In such situations, please think of Shopify as the mall that houses stores where you can make purchases. We will always try to provide assistance by pointing you in the right direction but we do not have any control over store orders, funds, and transactions.
My response above has a link where you can report the situation to us and our team will investigate privately.
As for your funds/order, if the store is not responding to your efforts, then it is time to communicate with your bank/credit card company that you used when you made this purchase.
I definitely understand your frustrations and feelings about the matter however, it is not impossible to get your funds back.
It will require a lot of patience and following the steps laid out by your banking partner. We firmly auggest getting that conversation started with them as soon as possible.
Hey, Peter.
If the screenshot that you shared is your order confirmation email, we always suggest you reply to that first to communicate with the merchant about your order.
If no response is what you are receiving, we redirect you to your bank/credit card company now.
We also point you to the Order FAQ page linked on this thread for further information.
Hi everyone,
Beware their change name again. Now is queenslandsports.com
Please be careful to click it. They are fraud web based on shopify.