Kimi,
I’m glad Shopify jumped in to respond to this thread. This topic is also
in other threads in the Community Support, and there has been no response from Shopify. There is absolutely no other support equal to human support. We have wasted so much time typing into chats and then not getting the kind of understanding or answers we get from phone callback support. I can’t adequately express how upset we are by this huge downgrade of service from Shopify! We have our online and POS channels with you and we also use Shopify Shipping and Payments, and now feel that you have abandoned us after our operations are so invested with you. There are so many customers who are upset. How can Shopify see this as better for us? Perhaps it is better for Shopify but definitely not for Shopify customers!