Is the call back function permanently discontinued?

Shopify Discussion
16

I Agree Shopify Customer callback was an amazing and quite honestly a really necessary feature for using their platform. What would be a 5 min phone conversation to resolve something simple now seems to be many back and forth messages that are often hard to follow as they are complex instructions that require alot of bouncing back and forth between tabs following instructions. I remember being on the phone and someone would guide you through it easy peasy. SHOPIFY BRING BACK CUSTOMER SUPPORT CALLS PLEASE.