Hi all I notice the call back function is discontinued. Is this permanent or temporary ? I found this feature extremely useful.

It is VERY Frustrating! The phone support has always been fantastic. Shopify raised the rates and dropped one of the most important features- Live support! I know they went through a round of big layoffs and was hoping it wasn’t the phone support. I hope they hear this and reconsider!

It is terribly disappointing and almost debilitating to the use of the platform. When there is an issue with your Shopify store, it is usually something that needs to be resolved quite urgently. For such an expensive service the inability to resolve critical errors with a human in real time makes on…

Big Commerce does not offer my POD requirements

Hi, everyone. Thanks for sharing your thoughts and concerns here in our Community Forums. I’d like to emphasize that merchant experience has always been and continues to be our priority — we’re always looking at our service offering to ensure that it continues to meet the needs of all merchants an…

Is BigTech linked to Shopify or is it private?

Kimi, “At this point in time, we’re prioritizing our live chat and email channels, due to the visibility they give us into a merchant’s journey to date” If you are reviewing chats, I suggest you review my chat today #39379748. Once again, my issue was not resolved after many hours on Chat.Many time…

This could not be more accurate. We’ve used Shopify in a variety of our stores since 2019. The support used to be a huge asset. Today, it seems as if some of the chat team members might be outsourced or have less technical capabilities than we do from our backend. Spending thousands a month in Sho…

I totally agree with you . Ithe repose from Shopify is totally inadequate , leaving me and many others the lurch.. Above that the fees are increase.

Could not be further from truth. I am a one man show and this has slow down the progress of my store completely. The text chat is only for petty changes . To steer the store for larger growth the voice call was back was a huge help. VERRRRRRRY FRUSTRATING.

Is the call back function permanently discontinued?

Shopify Discussion

davis5 June 21, 2023, 8:16pm 9

Big Commerce is a separate smaller platform. I was using this as an example of the competition offering genuine 24/7 support.

Authorize.net also offers real 24/7 phone support.

1 Like

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Is the call back function permanently discontinued?

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