Hello,
I have been trying for over a week to resolve an issue with my Shopify Payment not yet showing as active in my account to no avail. The issue I have now though, on a 3rd try of speaking to an agent as I can’t seem to type in the chat box! there is a refresh icon and a stop icon and I tried to use both in case there was a new feature I was not aware of, but nothing seems to work and I am simply in a bubble with a lot of basic issues that I cannot seem to solve myself to get my store up and running.
I heard Shopify laid off actual brains to rely on robots. Is this the issue perhaps?!?!? Please bring human brains back so we can get back to business as this is unacceptable.
HELP!!
Hi, @maribar .
Thank you for reaching out and sharing your concerns with our network.
There have not been any widespread reports of outages on our Help Center in the last week so it is very possible the issues you are experiencing are localized to your device or browser. We can run a few simple tests to rule this out and get the site working as expected by having you complete the following:
- Try clearing cache/cookies of current browser
- Try from a different, up-to-date, browser
- Try from a different network connection
Any account-specific questions will need to routed through our Help Center as we can properly authenticate you there and access secure information. Generalized queries on the other hand, can be answered by our AI-powered chatbox or even right here on our forums.
Our AI-powered chatbox was strategically added to help more merchants in less time and offer convenience that a queue to get assistance won’t. That also frees up more agents to help merchants that require account support in less time and more efficiency.
Let me know if you have further questions,