Is there a simple way to add customer notes on product pages?

Store Design

Topic summary

Users are seeking a simple way to add customizable text fields on product pages for personalized items, allowing customers to provide specific instructions or notes. Currently, Shopify lacks a native feature for product-level note fields, though a cart-level note option exists.

Available workarounds include:

  • Custom coding using Shopify’s step-by-step guide (unsupported by Shopify, requires technical knowledge)
  • Hiring Shopify Experts for one-time development (paid service)
  • Using third-party apps like Uploadery or Infinite Options (monthly subscription costs)

Key concerns raised:

  • Apps with text box functionality often include unnecessary features and are expensive
  • Custom coding can cause layout issues (images displaying incorrectly, text sizing problems)
  • The cart-level note box is frequently missed by customers due to design/visibility issues
  • Multiple users have requested this as a native feature since the discussion began

Current status:
Shopify support has logged feature requests but provided no timeline for implementation. One user shared custom code for adding text fields above the “Add to Cart” button. The discussion remains ongoing with continued requests for a built-in solution as of 2023.

Summarized with AI on October 26. AI used: claude-sonnet-4-5-20250929.
19

I came from Network Solutions, and while their websites look dated and old, their dashboard and the ability to customize product pages far surpasses Shopify. I was very disappointed that on product pages I am not able to turn on or off, or even add an additional text box as needed compared to NS. I am okay with the text box on the Shopping Cart page, but to be honest, so many of my customers miss seeing the box (even though I colored it gold and put in custom example text) that I think there is a design flaw that should be addressed (I use Brooklyn right now). You can check out the store here: www.celticteashoppe.com

My current issue is that I’ve been able to successfully add the text box to any page now, but it screws up the product photos. They are all big now, instead of one large one and several small ones below it. It works fine on a phone when turned vertical, but when turned horizontal or on a computer, the pictures are big, and the text gets big, too. Very strange. (please see photos attached)

I’m fairly jaded about when Shopify will consider this feature, because it’s been many years from what I hear since folks started asking for other features to be added, and they have yet to be (being able to consolidate, or delete, duplicate accounts for instance). I hope this feature gets some attention, because if Shopify really wants us to hop on the customization bandwagon, we need these text boxes to be simple and work correctly with our templates.

Correct layout
Correct layout2278×1462 456 KB

Incorrect layout, with text box template
Incorrect layout, with text box template2278×1462 506 KB