A merchant is experiencing an issue where customers using Google Pay at checkout cannot select the local pickup option—only shipping is available. They want either:
Attempts to disable express checkout entirely have not solved the problem.
Key findings:
Potential workaround:
A third-party app (Zapiet Store Pickup & Delivery) can enable express payments to work with pickup/delivery options if buttons are displayed after the cart stage where fulfillment method is selected.
The issue remains unresolved within Shopify’s native checkout, with another merchant confirming they face the same problem.
When customers use Google Pay to checkout, the pickup option does not show and there is only the shipping option which shows. Is there a way to make PICKUP appear. Or alternatively, shift the express payment to appear after customers select their preferred shipping option?
I’ve tried this option but it totally disables express checkout instead:
Our Zapiet app Store Pickup & Delivery will work alongside the express methods of payment as long they are displayed after the cart stage where the option to pickup, deliver or ship is selected
https://support.zapiet.com/en/support/solutions/articles/60000704273-express-checkout-methods
Google Pay, among other accelerated payment methods, does not support local pick up. The customer will need to manually enter their payment information should they wish to pick up their order versus having it delivered. The express checkout buttons will need to appear on the cart page or the first page of the checkout. The checkout process can’t be altered, so the shipping page will need to come first to ensure all applicable charges appear before the customer enters their payment information.
Hi @Trevor in this case, is it possible to have the shipping page appear first?
The checkout process can’t be altered. Billing information needs to be collected first before shipping rates can be produced.
Hi , did you find a solution? We have the same problem