Hello Shopify Community,
I’m currently working with abandoned checkouts, and I’d like to know if there’s a way to manually mark a checkout as “recovered” without necessarily creating an order directly from it. I understand that typically an abandoned checkout is automatically marked as recovered if the customer completes the checkout process or if I create an order through the Shopify Admin based on the checkout details.
However, in some cases, I need a way to mark a checkout as recovered manually — for example, if the transaction was completed through an alternative method outside Shopify or if I need to manually update the checkout status for record-keeping purposes.
Could anyone advise if Shopify provides a feature or setting that allows an admin to manually update the recovery status of an abandoned checkout? Alternatively, if there’s an API-based solution that could achieve this (without creating an order), I’d be interested in learning about that as well.
Hello @Jay7777
Currently, Shopify does not offer a built-in feature in the admin dashboard to manually mark an abandoned checkout as “recovered” without converting it into an order. However, here are 2 alternatives you might consider:
1. Custom Record-Keeping: For manual tracking purposes, you could export abandoned checkout data to a Google Sheet or similar platform and manually update the status there when a checkout is recovered through external methods. This way, you maintain visibility on recovered checkouts without altering the Shopify admin status.
2. Notes or Tags: If you’re comfortable using customer profiles, you could add notes or specific tags to customer accounts who completed checkouts externally. This can help you track them for record-keeping and reporting purposes.
Let me know if you’d like further details on any of these solutions!
Best,
Liz
Shopify doesn’t let you mark abandoned checkouts as “recovered” or convert them into orders once the customer didn’t complete payment online.
However, there is a solution that works exactly how you want:
With the Abandoned checkouts to draft app you can:
• Mark an abandoned checkout as “Recovered” for bookkeeping so it doesn’t count as lost revenue and shows correctly in your reports
• Convert an abandoned checkout into a draft order instantly no need to re-enter products or customer details manually
This means if a customer has paid you directly (e.g., bank transfer, UPI, cash, etc.), you can reflect that in your Shopify dashboard without creating a brand new order from scratch.
The app works with your existing abandoned checkout records and gives you the flexibility you need for accounting and order management.
Best part is the app is free now, so there’s no downside to trying it.
https://apps.shopify.com/cartdraft-pro
