Hello Shopify Community,
I’m currently working with abandoned checkouts, and I’d like to know if there’s a way to manually mark a checkout as “recovered” without necessarily creating an order directly from it. I understand that typically an abandoned checkout is automatically marked as recovered if the customer completes the checkout process or if I create an order through the Shopify Admin based on the checkout details.
However, in some cases, I need a way to mark a checkout as recovered manually — for example, if the transaction was completed through an alternative method outside Shopify or if I need to manually update the checkout status for record-keeping purposes.
Could anyone advise if Shopify provides a feature or setting that allows an admin to manually update the recovery status of an abandoned checkout? Alternatively, if there’s an API-based solution that could achieve this (without creating an order), I’d be interested in learning about that as well.
