When we place orders, suppliers often notify us that items are back-ordered or sometimes unavailable. The issue is that when we receive part of a PO, there is no way to mark an item as Backordered, but the item is discontinued and will never arrive. It is hard to track when we can close out a PO or to follow up and ensure we get what we ordered and paid for. Is there a way to do this? Maybe something can be added to the PO system to better track the different statuses of items when receiving items and trying to close or monitor purchase orders.
Topic summary
A retailer is struggling to track purchase orders when suppliers report items as backordered or discontinued. Currently, there’s no way to mark individual items with these statuses when receiving partial POs, making it difficult to determine when orders can be closed or which items still need follow-up.
Current limitation:
- No status tracking for backordered or discontinued items within the PO system
- Challenges monitoring which items were paid for but won’t arrive
Suggested workaround:
- Set up automatic notifications that trigger when product status changes (out of stock, discontinued)
- System could send reminders based on supplier updates
The discussion remains open with no definitive solution provided for marking item-level statuses directly on purchase orders.
1 Like
You can try setting up automatic notifications so that when the product status is updated (for example, when the supplier notifies that it is out of stock or discontinued), the system can automatically send reminders.