Thanks for following up, @TAGSAngel .
Fraud Protect by Shopify Payments is not available to all merchants, and depends on further criteria determined by our banking partners. When a merchant and the order in question are both eligible for Fraud Protect, we reimburse both the amount of the order and chargeback fees.
Our Fraud Protect service cannot determine if a chargeback was fraudulent, but it provides insurance for when chargebacks do occur regardless of the bank’s decision.
We are working hard to bring Fraud Protect to more merchants across the US and other supported regions for the future. In the meantime, there are third-party apps that offer chargeback insurance such as:
We are here if anything else comes up.
Warm regards,