Is there any app that allows customers to upload photos or videos regarding post-sales service issues so that colleagues can see the progress?
Topic summary
Request: Enable customers to upload photos/videos for after‑sales service so store staff can track progress in Shopify.
Key approaches discussed:
- Order metafields (custom fields on an order) are well‑suited for post‑sale data. Limitation: no confirmed app that lets customers upload directly to an order after purchase (e.g., on the Thank You page).
- Workarounds:
• Customer sends file/link by email; staff manually stores it in the order metafields so all staff can view it in Shopify Admin.
• Customer metafields (attached to the customer record) via customer account form apps (e.g., a customer accounts app). Customers can upload files/links on their account page; staff can view/edit in Shopify Admin. Note: Data is tied to the customer, not a specific order. - Alternative app suggested: Easify Product Options adds a File Upload field on product pages for pre‑purchase uploads; files appear in order details. This may not address post‑sale uploads.
Clarifications:
- “Colleagues” means store staff; the use case is after‑sales service tracking.
- Metafields = custom fields for storing extra order/customer data in Shopify.
Status: No definitive app identified for direct post‑sale uploads to orders; discussion remains open. Screenshots illustrate Admin/app views.
Hi.
You could use order metafields but I’m not sure it would suit your needs completely. When you say colleagues do you mean the store staff or customers’ colleagues?
Store staff. Mainly things are after sales services.
Hi.
Well order metafields perhaps make more sense because it’s data attached to the order, so a bit more ideal for post-sale issues. The problem is that I don’t know if there are apps that would allow the customer to directly upload files and store them in order metafields, after the sale, like on the ‘Thank you’ page or similar. An alternative would be the customer sending you the video or link by email, and you storing it in the order metafield so all of your staff can access the videos later when checking the orders in the Shopify Admin.
Another alternative would be customer metafields, instead of order metafields. In this case, this data is not attached to the order, but to the customer. For this there are apps, like the one in my signature, that will allow the customer to upload the files or sending the links directly using forms that you can install on the account page. This data is stored in customer metafields.
To clarify, customer metafields appear within the Shopify Customer dashboard, similar to how order metafields are displayed. They can be viewed and edited in the Shopify Admin
Hi @Singgate2024 ,
You can consider using the Easify Product Options app to incorporate a File Upload field onto your product pages (using the File Upload option type). This feature empowers your customers to upload photos or videos before finalizing their order. Subsequently, your staff can access these uploaded media files directly from the order details. Here’s an example 
:
