Is there any app that allows customers to upload photos or videos regarding post-sales service?

Shopify Apps
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Topic summary

Request: Enable customers to upload photos/videos for after‑sales service so store staff can track progress in Shopify.

Key approaches discussed:

  • Order metafields (custom fields on an order) are well‑suited for post‑sale data. Limitation: no confirmed app that lets customers upload directly to an order after purchase (e.g., on the Thank You page).
  • Workarounds:
    • Customer sends file/link by email; staff manually stores it in the order metafields so all staff can view it in Shopify Admin.
    • Customer metafields (attached to the customer record) via customer account form apps (e.g., a customer accounts app). Customers can upload files/links on their account page; staff can view/edit in Shopify Admin. Note: Data is tied to the customer, not a specific order.
  • Alternative app suggested: Easify Product Options adds a File Upload field on product pages for pre‑purchase uploads; files appear in order details. This may not address post‑sale uploads.

Clarifications:

  • “Colleagues” means store staff; the use case is after‑sales service tracking.
  • Metafields = custom fields for storing extra order/customer data in Shopify.

Status: No definitive app identified for direct post‑sale uploads to orders; discussion remains open. Screenshots illustrate Admin/app views.

Summarized with AI on January 2. AI used: gpt-5.
5

Hi @Singgate2024 ,

You can consider using the Easify Product Options app to incorporate a File Upload field onto your product pages (using the File Upload option type). This feature empowers your customers to upload photos or videos before finalizing their order. Subsequently, your staff can access these uploaded media files directly from the order details. Here’s an example :blush: :

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