No phone support? No chat support? Is there any support at all available?
I’m having difficulty with our New Order emails. We stopped receiving them. I’ve deleted the email and resubmitted. Not sure what else to do.
Hey there, @reneewood_1 !
Thank you for your post, I’m happy to help.
Regarding our Support team, we are available 24/7 to help you out! You can get in touch with our Support Advisors via live chat, email, or callback. Here are the exact steps you need to follow:
- Head over to this link: Contact Shopify Support · Shopify Help Center
- Log in (recommended) or Continue without logging in
- Use the Search Bar to look into your current issue, such as “Issue with theme” or “Request callback”
- Scroll down to where it says Get support and click Continue
- Choose Chat With Us, Schedule a Callback, or Email Us
If the Callback option isn’t available at the time you follow these steps, it may be because the queue is currently full. In these cases, I would give it 5-10 mins and then check once more. Additionally, the callback option is only available when you are logged into your Shopify account.
As for your issue with not receiving order confirmation emails, our live Support team will be able to investigate in our system to see what’s causing the issue.
I hope this helps, and please let me know if you have any more questions!
Greta, Thank you for the reply and specific instructions! Very helpful and much appreciated!
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You’re so welcome, @reneewood_1 ! I’m happy to help. If there’s anything else I can help you out with, just let me know 