Hello guys, I am currently trying to change the shipping label format to 4x6, as required by my supplier. Although I am having trouble figuring out this on my own. They print our labels for us, however they claim that we must edit the format ourselves. When I go into shipping settings > shipping lab…

Hey, everyone. Tira here. Thank you for reaching out. and for all of your feedback and solutions. I wanted to let you know that we have been reading your posts and I noticed a solution hasn’t been selected for this thread, so I wanted to post a summary of the solutions already provided to make it e…

Hi, @MarcelaMB . Tira here, from Shopify. Thank you @Edward-Newgate for chiming in, your steps are spot-on! I would like to help. @MarcelaMB , can you take a screenshot of what you’re seeing when you try to choose a size? Is this in the Shopify admin, or in your printer settings? Let us know so t…

[printsize.JPG] I’m having the same issue. Here’s my screenshot. It doesn’t allow me to “choose” thethermal 4x6 or 8.5x11. The only option available is print test label. I’ve been struggling for HOURS. I have a rollo thermal printer.

I am having this exact issue, PLEASE HELP!

I have the same issue. No way to change printer settings. My screen looks the same.

I just found this info in another forum. I did it and it worked. You have to purchased the label 1st then selected the format BEFORE you print. In order to change the shipping label size, you must first click to fulfill an order and create a label. This will take you to the next screen where you ca…

I am having the exact same issue, and my screen looks the same as running_deyo’s. When I create a label and go to print it, I never get the “blue change format option” next to “8.5 x 11 inch paper.” There is also no way to select thermal labels as the default in the Settings page. Hopefully someon…

FYI, after my post I went through a chat session through the Shopify Support center. Apparently the blue “change format” link ONLY shows up during the initial “purchase flow” for the label. Once you have purchased it, if you go back later to try and print the label, the “change format” link disappea…

The screenshot I shared is from immediately after purchasing the labels and I still don’t have the “change format” link. I’ve tried to void labels and repurchase and still don’t see this option. Can anyone from Shopify ( @Tira ) help me solve this?

Hi, @running_deyo . Tira here, from Shopify. Thanks for reaching out to me. Thank you @PPECoverall and @Need_Help for your input! I did some digging into this for you and if the solutions from @PPECoverall and @Need_Help aren’t working for you, then it may have to do with the permissions you have …

Is there any way to change the shipping label setting to the format 4x6?

Payments + Shipping & Fulfilment

running_deyo June 3, 2020, 7:24pm 10

And how do we change the format if we don’t get the blue change format option?

This is what it looks like for me after I’ve purchased labels and before I print them or export them as PDF:

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Is there any way to change the shipping label setting to the format 4x6?

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