Is there any way to change the shipping label setting to the format 4x6?

Payments + Shipping & Fulfilment

Topic summary

Difficulty changing Shopify shipping labels to 4×6 thermal size; many only see “Print test label” in Shipping settings with no selectable format.

What works for some:

  • Create/fulfill an order, purchase the label, then on the Print shipping label page use Print options > Change format to Thermal 4×6 before printing.
  • If the option isn’t shown after purchase, void the label and repurchase; the format chooser may reappear. Also select the label printer (e.g., Rollo/Dymo) and 4×6 in the printer dialog.

Earlier guidance:

  • Adjust via printer settings and, in Settings > Shipping > Shipping labels, choose Letter (8.5×11) or Thermal (4×6). Test label printing docs were linked. However, several report this setting isn’t clickable.

Ongoing issues:

  • Some can’t find the Change format link, or Save doesn’t persist (reverts to 8.5×11). Being the sole owner doesn’t resolve it. Screenshots were shared to show the missing/disabled controls.

Status and outcomes:

  • Staff summarized available workarounds (change format at print step; void and reprint if needed). No confirmed platform fix or global default setting provided. The issue remains unresolved for some, with key questions about why the format option is missing or not saving.
Summarized with AI on December 13. AI used: gpt-5.
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Hi, @running_deyo .

Tira here, from Shopify. Thanks for reaching out to me. Thank you @PPECoverall and @Need_Help for your input!

I did some digging into this for you and if the solutions from @PPECoverall and @Need_Help aren’t working for you, then it may have to do with the permissions you have on the store. Are you the account owner, or do you have a staff account?

The reason I ask, is because staff accounts will not see this link, only account owners can. Staff accounts have limited permissions. Check out our help doc to learn more about staff accounts here: Staff permissions.

Could you please reply and let me know if this helps? Do you have a screenshot of what it looks like in your Shopify admin when you try to change the format?