Is there any way to change the shipping label setting to the format 4x6?

Payments + Shipping & Fulfilment

Topic summary

Difficulty changing Shopify shipping labels to 4×6 thermal size; many only see “Print test label” in Shipping settings with no selectable format.

What works for some:

  • Create/fulfill an order, purchase the label, then on the Print shipping label page use Print options > Change format to Thermal 4×6 before printing.
  • If the option isn’t shown after purchase, void the label and repurchase; the format chooser may reappear. Also select the label printer (e.g., Rollo/Dymo) and 4×6 in the printer dialog.

Earlier guidance:

  • Adjust via printer settings and, in Settings > Shipping > Shipping labels, choose Letter (8.5×11) or Thermal (4×6). Test label printing docs were linked. However, several report this setting isn’t clickable.

Ongoing issues:

  • Some can’t find the Change format link, or Save doesn’t persist (reverts to 8.5×11). Being the sole owner doesn’t resolve it. Screenshots were shared to show the missing/disabled controls.

Status and outcomes:

  • Staff summarized available workarounds (change format at print step; void and reprint if needed). No confirmed platform fix or global default setting provided. The issue remains unresolved for some, with key questions about why the format option is missing or not saving.
Summarized with AI on December 13. AI used: gpt-5.
18

I missed the screenshot, @running_deyo . I see it now. Thank you for letting me know this and that you’re using a staff account.

Thank you @Need_Help for providing your feedback on what you experienced. That’s correct, once the account owner changes the label format, it will override the format for everyone who has an account for that particular store.

I did some further digging into this for you, @running_deyo and for the community. Staff are able to change the shipping label format, if they have the “Settings” permissions enabled. I recommend passing along this help doc: Choosing staff permissions for different staff members, to the account owner of the store so that they can give you permission to edit the label format. This permission is ideal for any staff members who need to update the online store.

You can also find a description of what each permission on a store includes in our help doc, here: Description of staff member permissions.

Let me know if that helps!