Hello guys, I am currently trying to change the shipping label format to 4x6, as required by my supplier. Although I am having trouble figuring out this on my own. They print our labels for us, however they claim that we must edit the format ourselves. When I go into shipping settings > shipping lab…

Hey, everyone. Tira here. Thank you for reaching out. and for all of your feedback and solutions. I wanted to let you know that we have been reading your posts and I noticed a solution hasn’t been selected for this thread, so I wanted to post a summary of the solutions already provided to make it e…

Hi, @JTowers . Tira here, from Shopify. I appreciate you doing some of your own research and seeing if you can print a label from your supplier in the Shopify admin. You are correct, when you go into the Shipping page of your admin and to the “Shipping Labels” section, you can print a test label t…

Hi @JTowers You can try this guide: Step 1: Log in your Shopify admin. Using your own email and password to log in your Shopify admin. Step 2: Choose Settings > Shipping. At the Shopify admin, you can choose Settings > Shipping. Step 3: Change your shipping label printer settings. Scroll down…

I tried the steps but I do not see the option to change the size. I’m the admin

Hi, @MarcelaMB . Tira here, from Shopify. Thank you @Edward-Newgate for chiming in, your steps are spot-on! I would like to help. @MarcelaMB , can you take a screenshot of what you’re seeing when you try to choose a size? Is this in the Shopify admin, or in your printer settings? Let us know so t…

I am having this exact issue, PLEASE HELP!

I have the same issue. No way to change printer settings. My screen looks the same.

I just found this info in another forum. I did it and it worked. You have to purchased the label 1st then selected the format BEFORE you print. In order to change the shipping label size, you must first click to fulfill an order and create a label. This will take you to the next screen where you ca…

And how do we change the format if we don’t get the blue change format option? This is what it looks like for me after I’ve purchased labels and before I print them or export them as PDF: [Screenshot from 2020-06-03 12-22-32.png]

I am having the exact same issue, and my screen looks the same as running_deyo’s. When I create a label and go to print it, I never get the “blue change format option” next to “8.5 x 11 inch paper.” There is also no way to select thermal labels as the default in the Settings page. Hopefully someon…

Is there any way to change the shipping label setting to the format 4x6?

Payments + Shipping & Fulfilment

Blossoming_Rose May 23, 2020, 11:54pm 6

I’m having the same issue. Here’s my screenshot. It doesn’t allow me to “choose” thethermal 4x6 or 8.5x11. The only option available is print test label. I’ve been struggling for HOURS. I have a rollo thermal printer.

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Is there any way to change the shipping label setting to the format 4x6?

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