Is this a phishing email please

Topic summary

A user received a suspicious email claiming to be from Shopify about new marketing guidelines and potential store deactivation. The email contained several red flags:

Key warning signs identified:

Resolution:
Another community member confirmed this is a phishing attempt. Legitimate Shopify emails always come from addresses ending in @shopify.com, not from Gmail accounts.

The issue was resolved quickly, with the original poster thanking the community for the clarification.

Summarized with AI on November 6. AI used: claude-sonnet-4-5-20250929.

Email as received below

Dear Merchant

I hope this message finds you well. We are writing to inform you about a significant update concerning your marketing practices.

In response to recent feedback regarding sales performance, we have introduced new marketing guidelines that all store owners are encouraged to implement. These measures are designed to help maintain and enhance the reputation of Shopify and support the ongoing success of your store.

Please note that adhering to these guidelines is essential for the optimal operation of your store. and failure to comply will result to store deactivation, we are here to assist you through this transition and are committed to ensuring a smooth process.

To ensure everything is in order, we recommend that you respond to this message at your earliest convenience. This will enable us to provide further details and begin the review and marketing recommendations process. We appreciate your prompt attention to this matter.

Best regards,
Shopify Security Team

Not sure about:

Dear Merchant

Best regards,
Shopify Security Team

What’s the sender’s email address?

shopifysecteam59@gmail.com

Yes @simonstrains . It’s a phishing email. Shopify emails end with @shopify.com

Thank you

Happy to help :slightly_smiling_face: