I’m not sure but I am seeing 1000s of people having the same issue of the section 7 AUP being breached and account closure. I believe that Shopify doesn’t support any new business. I believe they advertise a lot to entice new busines to sign up and do all the subscriptions.
I was using Auto DS to import products. Which is what they advertise.To help people that are new to this. I had my store up for roughly 7 days and got the same email of Account Closure with Section 7. With no highlighting of what I can do to rectify the issue but they still take all your money and subscription and invest into them to be successful. I had paid professionals to even create my stores. After the 1st Store account closure I opened a 2nd store and changed to cover various products and this store didn’t even go live and got deactivated.
I believe this is all a scam. There support is of no help. You authenticate your stores but they still can’t assist you to tell you what happened and how you can rectify this. Very quick to take your money but very slow to support the new business. I am opening a civil case for all the costs I have lost for both stores. I understand there is AUP in place but when you following what Shopify videos post and still this happens it’s like there is no way for new stores. Please reach out to me if you would like to join if you have had the same issue and we can do a petition. As I am busy with a civil case as it seems Shopify is only focused on taking money. Doesn’t reach out to you in a way to make changes if you have done anything wrong to support new business that maybe didnt realize if they did something wrong. The time it takes to get to resolve this can take up to months I have spoken to people that are still busy trying to resolve and not getting anywhere. A new business trying to make it will not survive being inactive for a long period of time trying to make it by paying for advertising. All that is gone to waist. Apologies for rambling but totally disappointed in Shopify and Shopify Support.
Same problem