Is this a scam email?

Shopify Discussion

Topic summary

A store owner received a suspicious email from “legal.helpercenter.legal@gmail.com” claiming to be from Shopify’s Compliance Team, threatening store closure within 24 hours due to unspecified technical issues.

Confirmed as phishing attempt:

  • The email address is not from an official Shopify domain (@shopify.com)
  • Multiple users report receiving similar fraudulent emails recently
  • Shopify staff confirmed these are fraudulent emails falsely claiming security concerns

Recommended actions:

  • Do NOT click links or reply to the email
  • Report to safety@shopify.com (include email headers following MX Toolbox’s guide)
  • Check Shopify admin dashboard for legitimate notifications—Shopify communicates important issues through official channels only
  • Do not provide any personal information

The discussion confirms this is part of a broader phishing campaign targeting Shopify store owners.

Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
2

Hi @Ghoulish-Needs ,

This email is definitely a phishing attempt.

One things to look out for is when it’s not from an official Shopify domain (e.g. @shopify.com).

Here are a few things you can do:

  1. Do not click any links or reply to the email.

  2. Report the email to Shopify by forwarding it to phishing@shopify.com.

  3. Check your Shopify admin dashboard for any compliance notifications. Shopify will always communicate important issues directly through the admin or their official support channels.

Hope this helps!