Is this a scam email?

Shopify Discussion

Topic summary

A store owner received a suspicious email from “legal.helpercenter.legal@gmail.com” claiming to be from Shopify’s Compliance Team, threatening store closure within 24 hours due to unspecified technical issues.

Confirmed as phishing attempt:

  • The email address is not from an official Shopify domain (@shopify.com)
  • Multiple users report receiving similar fraudulent emails recently
  • Shopify staff confirmed these are fraudulent emails falsely claiming security concerns

Recommended actions:

  • Do NOT click links or reply to the email
  • Report to safety@shopify.com (include email headers following MX Toolbox’s guide)
  • Check Shopify admin dashboard for legitimate notifications—Shopify communicates important issues through official channels only
  • Do not provide any personal information

The discussion confirms this is part of a broader phishing campaign targeting Shopify store owners.

Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
4

@Ghoulish-Needs

We have been alerted to fraudulent emails falsely claiming to raise security or technical concerns about your Shopify store. Like you mentioned, the safest course of action is to report this email to our safety team. In the meantime, please disregard these emails and ensure you do not click on any links or provide any personal information.

To help us investigate, please follow these steps:

  1. Obtain the Email’s Headers:

  2. Forward the email and the header file to safety@shopify.com.

Thank you for helping keep our community safe. For any individual concerns or more details, please visit our help page on Protecting your account against phishing, vishing, and smishing.