Is this a scam email ?

Shopify Discussion
1

The email title is Account Status Verification

the email reads

Hello,

Your store is now under enforcement review due to unresolved security concerns tied to your Theme Usage Access Token.

Internal systems have flagged a malware infestation, and we’ve received external confirmation that your store has been declared compromised by affiliated financial institutions.

You have 24 hours from receipt of this message to initiate corrective action. Failure to respond will result in permanent access restrictions or full store shutdown.

Please act immediately to prevent irreversible disruption.

Best regards,
Shopify Trust & Safety

And it is sent from this email
shopifyethicsmonitor@googlemail.com

2

@Stellasstreet Of course it’s not even from a shopify domain, you gonna read or believe any email with the letters “s h o p i f y” somewhere in it.

Just contact shopify support directly for verification, and never reply to an email like that if you can’t tell the difference.

https://help.shopify.com/en/manual/your-account/contact-shopify-support#contacting-shopify-support

3

Hi, @Stellasstreet

Shopify will never use a Gmail address like shopifyethicsmonitor@googlemail.com. This email is not legitimate — it’s a phishing scam. Do not reply. Do not click anything.

Best,

Owen

4

Hi @Stellasstreet

You can check the sender email account to verify if it is scam email, as Shopify never sends email from @googlemail or @gmail.

That is to say, it is definitely a fake and scam email here. Please ignore it and don’t click anything or follow any steps mentioned in the email content. Thank you!

5

I’ve gotten an email scam today also

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6

Hello there, just as a rule of thumb anytime you get a supposed mail from Shopify and it’s from an account that ends with “@gmail.com” or anything similar, just know it’s not from the official team and is indeed most likely a scam.

7

Yes this is the scam email.
keep in mind Shopify always send the email to his customers with his domain name. Like support@shopify.com
Beware from these scammers and don’t open the sensitive links or make any action.
Thanks