Hi, I paid money to this shop.
But no come shipping information and no personal reply from them.
Is this a scam?
Hi chickeneagle,
Thank you for your question on Shopify Community.
You mentioned that you are still waiting on your order to arrive, and we understand you would like a status update.
Please note that Shopify support would not be able to disclose whether a particular merchant is using Shopify or not. So the below is a “general guide” on how you can proceed with online merchants.
Step 1: Contacting the online store
In these situations, contacting the store directly is your best bet as they are the only party that have the ability to see your order and take the appropriate actions. If it has been 30 days since placing the order, you can fill out the Report an issue with an order form to forward your query to the online store directly.
Otherwise, here are a few other suggestions to help you contact them:
- Reply to the order confirmation email you received after placing the order.
- Reach out to the retailer via their Contact Us form/page on their website.
- Reach out to them via any social media channels they may have (those can sometimes be more closely monitored than conventional contact means.)
Step 2: Contacting the carrier
If you are awaiting the delivery of an order that has shipped, and you know the tracking number, try reaching out to the carrier delivering the order. They should have visibility into your order and can best help with locating a package or clarifying the exact delivery status and current location.
I hope your order arrives soon!
If you don’t hear from the Merchant after 30 days and have already submitted order issue report, you can also try to contact your payment method company (credit card issuer) and ask for an assistance.