I’ve just received an email from a Mike Pace at Shopify with addy akmeo247 from a gmail account, with “Critical Warning” in the title, stating that my account will be closed by Black Friday no less, if I don’t make a new payment in an amount that I never accrued.
Normally, I would send this to SPAM and consider it a spoof – however, after the poorly designed Attestation letter which ended up being legit, I decided to ask here first.
Many thanks.
This could be a phishing email, to be on the safe side forward the message to Shopify’s safety inbox at safety@shopify.com.
Also, if you have doubts, you can contact merchant support, they’ll confirm if there are any billing issues on the account.
Contact page link: https://help.shopify.com/en/questions#/contact/
Thank you for the information, Nick. I’ve forwarded the email to the address provided, and it automatically opened a ticket. I’ll report back here as soon as I hear back.
Thanks again.
@metroretro Sounds great, it is better to be cautious, there’s a lot of spam going on.
OK, I’ve just heard back from Jay L. from the safety department (thank you, Jay) and it is indeed a phishing/spoof/fraudulent email.
My deepest thanks to Nick and Jay for their immediate attention and reply.