Is this closure notice for my store real or just spam?

Shopify Discussion
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Topic summary

A new Shopify store owner received a suspicious email claiming their store was under review for low performance and at risk of closure within 5 days. The email requested contact via Telegram app download, raising immediate red flags.

Key warning signs identified:

  • Sender domain traced to mail.ru (not Shopify)
  • Required downloading third-party messaging app (Telegram)
  • Urgent 5-day deadline creating pressure
  • Targeted at brand-new store with no products uploaded yet

Community verdict: Confirmed scam/phishing attempt by bad actors.

Recommended action: Contact Shopify Support directly through help.shopify.com for any legitimate account concerns. The issue was resolved when the store owner confirmed they would ignore the fraudulent email.

Summarized with AI on November 11. AI used: claude-sonnet-4-5-20250929.
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I received an email 2 days ago that a review had been done of all low-ranked stores and that I was at risk for closure. It advised I needed to reach out to someone and provided a link but when I click on it, it prompts me to download another app called Telegram to message the person.

It also only gave me 5 days to turn this around. I am just now starting out and I realize I haven’t uploaded products yet but I’ve been working to purchase our first round of inventory and that takes time.

I guess my question is, is this email even real or is it just spam? I don’t want to download the app and then message the person and it all be a scam. Has anyone else dealt with this?

Screenshot of the email below.

mmburnell_0-1709215690908.png
mmburnell_0-1709215690908.png1224×634 39.2 KB

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Hi @mmburnell ,

This is a bad actor/scammer, and the senders domain is mail.ru.

If you encounter a questionable email like this do not hesitate to reach out to Shopify Support directly via help.shopify.com

2 Likes
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Thank you so much Ty!

1 Like