I’ve at some times received scammy emails fake emails trying to be Shopify’. But I’m not sure is this one is legitimate. Any help or recommendations? I can’t have my store shut down. It’s the sole income for my husband and I. email is from risk-management@shopify.com [01A563F9-58B7-45DB-974E-6F2…

Hi everyone! Thank you again for all your feedback on this topic. Please continue to add it to this thread and I will make sure to add a like to your feedback to let you know that it has been received. I fully support the idea of adding these communications into the admin as well and I hope we can m…

I had a few products that I thought were borderline infringement so I will just remove them. The Attestation for the sale of branded or trademarked products link in the email goes to a form you need to fill out. For me I will just check off that I have deleted the products. If you have documentation…

Ok, very interesting. Do you others that went through the rest of the process? And know what the end result was? (Meaning is this a shopify PAYMENTS issue, or selling on shopify altogether?)

I don’t think it has anything to do with Shopify payments. Either someone reported your website or Shopify stumbled upon it and noticed that the item you are selling is branded with a trademark. They want to make sure that you are authorized to be a distributor for that product. If you are not then …

If you are authorized then supplying them with paperwork that says so should clear up your issue.

Hi @HotHeadstalls and fellow merchants, I understand that some of you have recently received email notifications from Shopify’s Trust and Safety team and have some questions about what this means and the next steps. While I don’t work with that team directly and I am not able to confirm what produc…

Thanks @Shay , for your clear explanation!

Just got thiz email. I sell used video games so I’m thinking that maybe its because I have Nintendo, PlayStation Xbox etc. I do however have a resellers licensd plus a permit to buy and sell (pawn shop type license) Am I ok with that?

If you have paperwork that allows you to sell branded material then you will most likely have to show them that paperwork. Follow the link in the email. You have various options to choose from when you reply to their email so select the option that pertains to your situation.

Hello Sir; I am wondering how it is illegal to sell branded or trademarks online if I bought it legally and it is authentic goods? what happened to the “First Sale Doctrine” law?? it was clear that you are not required or need a reseller license or permit to resell authentic products you bought le…

Is this email from risk-management@shopify.com legitimate?

Shopify Discussion

LoriJean67 August 5, 2021, 7:06pm 13

Thank you @Shay for clearing that up for us.

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Is this email from risk-management@shopify.com legitimate?

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