I’ve at some times received scammy emails fake emails trying to be Shopify’. But I’m not sure is this one is legitimate. Any help or recommendations? I can’t have my store shut down. It’s the sole income for my husband and I. email is from risk-management@shopify.com [01A563F9-58B7-45DB-974E-6F2…

Hi everyone! Thank you again for all your feedback on this topic. Please continue to add it to this thread and I will make sure to add a like to your feedback to let you know that it has been received. I fully support the idea of adding these communications into the admin as well and I hope we can m…

I received this email this AM and shopify chat confirmed mine is real. It has the exact same wording as yours. I actually made a post about it and another seller also said they received it.

I received confirmation that the email sent is in fact sent from Shopify.

I received the same thing as well. Working on how to handle it. I was wondering if this is an automated message if a store is opened for a certain period of time. When did you first launch your shopify store?

I’ve had my website for almost 4 years now.

Wow. Iv had mine for 2. What are your possible plans of action here?

I had a few products that I thought were borderline infringement so I will just remove them. The Attestation for the sale of branded or trademarked products link in the email goes to a form you need to fill out. For me I will just check off that I have deleted the products. If you have documentation…

Ok, very interesting. Do you others that went through the rest of the process? And know what the end result was? (Meaning is this a shopify PAYMENTS issue, or selling on shopify altogether?)

I don’t think it has anything to do with Shopify payments. Either someone reported your website or Shopify stumbled upon it and noticed that the item you are selling is branded with a trademark. They want to make sure that you are authorized to be a distributor for that product. If you are not then …

If you are authorized then supplying them with paperwork that says so should clear up your issue.

Is this email from risk-management@shopify.com legitimate?

Shopify Discussion

LoriJean67 August 4, 2021, 2:17pm 3

I received one also. I sent a screenshot to Shopify Support and I’m waiting for them to confirm it for me. I’ll post as soon as I hear back from them.

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Is this email from risk-management@shopify.com legitimate?

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