I’ve at some times received scammy emails fake emails trying to be Shopify’. But I’m not sure is this one is legitimate. Any help or recommendations? I can’t have my store shut down. It’s the sole income for my husband and I. email is from risk-management@shopify.com [01A563F9-58B7-45DB-974E-6F2…

Hi everyone! Thank you again for all your feedback on this topic. Please continue to add it to this thread and I will make sure to add a like to your feedback to let you know that it has been received. I fully support the idea of adding these communications into the admin as well and I hope we can m…

I got this email as well and I am a Fabric Retail Store with an actual physical store in Ontario Canada and since the pandemic I opened an online store to survive. I purchase all my products through wholesalers based in Canada and I have always done this. There is no other way for retailers to do bu…

@fabrics From my understandings reading this thread, I think you can always use another payment gateway like Paypal, Stripe or Authorized.net . That’s in the case that the risk department won’t like to process your payments. In your place, I won’t be worried, unless you are selling high ticket items …

Shay, Why am I not seeing any of my posts here? It seems you aren’t seeing them either because you’re not replying to me when you reply to each of the others posting. Are they being flagged? My question isn’t about needing to complete a legitimate form. My concern is that I have received a phishing…

Hi @daniel_long Thanks for tagging me! I’m not sure if I missed your earlier messages but luckily I caught this one. If you are unsure and wish to validate the email you received I would recommend reaching out to our live support and share your unique ticket ID code with them. These types of email…

Shay, The system had flagged my posts as Spam. Looks like they’ve been released from purgatory now. I followed your suggestions and it’s been cleared up. Thank you! Yes, it’s legit and a real request from the legal department at Shopify. i added in the chat to request that they stop making their i…

@Jaime_Chamberla - As each situation and store is unique and I don’t have direct access to the email you received, I am not able to confirm that for you. I would recommend replying back to the email and ask if that is the case for your store at this time. You can also reach out to our live support …

I got this email this morning also. I have got to say I am not comfortable clinking any link on that email. It looks like a total phishing email to me. When this is addressable through my Shopify sellers console I will be comfortable responding to this request.

Don’t wait for it to happen any time soon. They can shut you down. I went through a lengthy process to confirm it and it’s legitimate.

Wow, Shopify confirmed my ticket ID through chat and it’s alphanumeric with dashes.

Is this email from risk-management@shopify.com legitimate?

Shopify Discussion

Jaime_Chamberla November 3, 2021, 10:06pm 31

Shay, thanks for responding. To clarify, I’ve read the message several times and it seems related to the Shopify platform broadly, not just Shopify Payments.

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Is this email from risk-management@shopify.com legitimate?

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