I’ve at some times received scammy emails fake emails trying to be Shopify’. But I’m not sure is this one is legitimate. Any help or recommendations? I can’t have my store shut down. It’s the sole income for my husband and I. email is from risk-management@shopify.com [01A563F9-58B7-45DB-974E-6F2…

Hi everyone! Thank you again for all your feedback on this topic. Please continue to add it to this thread and I will make sure to add a like to your feedback to let you know that it has been received. I fully support the idea of adding these communications into the admin as well and I hope we can m…

Shay, The system had flagged my posts as Spam. Looks like they’ve been released from purgatory now. I followed your suggestions and it’s been cleared up. Thank you! Yes, it’s legit and a real request from the legal department at Shopify. i added in the chat to request that they stop making their i…

Shay, thanks for responding. To clarify, I’ve read the message several times and it seems related to the Shopify platform broadly, not just Shopify Payments.

@Jaime_Chamberla - As each situation and store is unique and I don’t have direct access to the email you received, I am not able to confirm that for you. I would recommend replying back to the email and ask if that is the case for your store at this time. You can also reach out to our live support …

I got this email this morning also. I have got to say I am not comfortable clinking any link on that email. It looks like a total phishing email to me. When this is addressable through my Shopify sellers console I will be comfortable responding to this request.

Don’t wait for it to happen any time soon. They can shut you down. I went through a lengthy process to confirm it and it’s legitimate.

You click the link and the first thing it asks to fill in all your information. If it is legit it is pretty absurd for us to trust an email that looks exactly like a phishing email then the first step is to enter all your personal information. I’m shocked the others on this thread were comfortable …

I agree. It is unprofessional of them and absurd. I spent a lot of my own time making sure it was legit before completing the form. As you said, it should be from within the Shopify admin where other important notices and action requests are posted.

Hi @keoholo Was any further action taken once you removed your products? Any further details you can provide on this after checking the last box would be appreciated!

Hi @LoriJean67 Was any further action taken once you removed your products? Any further details you can provide on this after checking the last box would be appreciated! Thanks

Is this email from risk-management@shopify.com legitimate?

Shopify Discussion

daniel_long November 9, 2021, 3:57pm 35

Wow, Shopify confirmed my ticket ID through chat and it’s alphanumeric with dashes.

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Is this email from risk-management@shopify.com legitimate?

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