I’ve at some times received scammy emails fake emails trying to be Shopify’. But I’m not sure is this one is legitimate. Any help or recommendations? I can’t have my store shut down. It’s the sole income for my husband and I. email is from risk-management@shopify.com [01A563F9-58B7-45DB-974E-6F2…

Hi everyone! Thank you again for all your feedback on this topic. Please continue to add it to this thread and I will make sure to add a like to your feedback to let you know that it has been received. I fully support the idea of adding these communications into the admin as well and I hope we can m…

I got this email this morning also. I have got to say I am not comfortable clinking any link on that email. It looks like a total phishing email to me. When this is addressable through my Shopify sellers console I will be comfortable responding to this request.

Don’t wait for it to happen any time soon. They can shut you down. I went through a lengthy process to confirm it and it’s legitimate.

Wow, Shopify confirmed my ticket ID through chat and it’s alphanumeric with dashes.

You click the link and the first thing it asks to fill in all your information. If it is legit it is pretty absurd for us to trust an email that looks exactly like a phishing email then the first step is to enter all your personal information. I’m shocked the others on this thread were comfortable …

I agree. It is unprofessional of them and absurd. I spent a lot of my own time making sure it was legit before completing the form. As you said, it should be from within the Shopify admin where other important notices and action requests are posted.

No further action at this time, but also no idea how long it takes them to process through such things.

Did they say they are reviewing it and will get back to you? Or was there no conclusion?

I sent them an email reply and they were brief but courteous. They said no further action required. I did not remove my product because the name is merely a coincidence. I’m not stepping on any trademarks.

Is this email from risk-management@shopify.com legitimate?

Shopify Discussion

Smorris88 November 9, 2021, 7:52pm 38

Hi @keoholo

Was any further action taken once you removed your products? Any further details you can provide on this after checking the last box would be appreciated!

Topic		Replies	Views
Seltsame Mail von Risk Management Shopify Shopify-Diskussionen	8	126	November 18, 2021
Attestation for the sale of branded and trademarked products Shopify Discussion shop-performance	86	1376	February 5, 2024
Is this email from risk-management@shopify.com legitimate? Shopify Discussion troubleshooting	3	91	February 16, 2022
Existing businesses Beware - Issues with Shopify Risk Team Shopify Discussion troubleshooting	21	420	February 12, 2024
Is this Shopify email legit or a scam? Shopify Discussion troubleshooting	1	67	November 9, 2024

Is this email from risk-management@shopify.com legitimate?

Related topics