I’ve at some times received scammy emails fake emails trying to be Shopify’. But I’m not sure is this one is legitimate. Any help or recommendations? I can’t have my store shut down. It’s the sole income for my husband and I. email is from risk-management@shopify.com [01A563F9-58B7-45DB-974E-6F2…

Hi everyone! Thank you again for all your feedback on this topic. Please continue to add it to this thread and I will make sure to add a like to your feedback to let you know that it has been received. I fully support the idea of adding these communications into the admin as well and I hope we can m…

Wow, Shopify confirmed my ticket ID through chat and it’s alphanumeric with dashes.

You click the link and the first thing it asks to fill in all your information. If it is legit it is pretty absurd for us to trust an email that looks exactly like a phishing email then the first step is to enter all your personal information. I’m shocked the others on this thread were comfortable …

I agree. It is unprofessional of them and absurd. I spent a lot of my own time making sure it was legit before completing the form. As you said, it should be from within the Shopify admin where other important notices and action requests are posted.

Hi @keoholo Was any further action taken once you removed your products? Any further details you can provide on this after checking the last box would be appreciated!

Hi @LoriJean67 Was any further action taken once you removed your products? Any further details you can provide on this after checking the last box would be appreciated! Thanks

No further action at this time, but also no idea how long it takes them to process through such things.

Did they say they are reviewing it and will get back to you? Or was there no conclusion?

I sent them an email reply and they were brief but courteous. They said no further action required. I did not remove my product because the name is merely a coincidence. I’m not stepping on any trademarks.

Hi Shay and other Shopify support team members; specifically targeting GRC. Am an senior Information Security professional, CISSP #431307. I have conducted many (1000+) of these social engineering techniques to get people to give up information. This particular format of an email is called Spear P…

Am I the only one less than convinced about the wisdom of just signing such a document.? Shopify seems to be pushing very hard with the ‘you’re best to just sign it’ without offering any info about why a particular store has been flagged and what evidence they are willing to supply to reinforce the …

Is this email from risk-management@shopify.com legitimate?

Shopify Discussion

SebTaylor July 21, 2023, 3:06pm 52

How did you get your store unblocked?

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Is this email from risk-management@shopify.com legitimate?

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