Hey @LHunters
It is a straight scam don’t bother taking any action, they will never contact you directly on telegram it scam.
If i was helpful giveme a like and mark my answer as solved
Topic summary
Concern: An email claimed the store would be suspended for inactivity; a follow-up contact asked the merchant to engage via Telegram. Screenshots of the emails were shared (images are central for verification but not visible here).
Key signals flagged: Community members note contacting via Telegram is a strong scam indicator. The sender address also appears suspicious.
Verification steps suggested: Don’t engage with the email or Telegram. Use Shopify’s Help Center chat to reach an advisor and confirm legitimacy.
Staff guidance: If the sender’s email does not end with the official @Shopify_77 .com, it can be ignored. For any doubts, contact live support via the Help Center link provided.
Status/outcome: No confirmation that the message is legitimate; prevailing advice is to treat it as a scam and avoid action from the email. Next step is to verify through official Shopify support channels.
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