Is this email Real or Fake?

Retired Boards Appdev Authentication

Topic summary

A user received two identical emails claiming to be from Shopify about a copyright takedown notice, requesting theme license details to prevent business disruptions. The message appears suspicious for several key reasons:

Red flags identified:

  • Sent from a Gmail account rather than an official Shopify domain
  • Contains reversed/scrambled text within the message body
  • Uses urgent language to pressure immediate action

Verification guidance:

  • Legitimate Shopify communications come from @shopify.com email addresses
  • If the sender is a Gmail account, the email is fake

The consensus is that this is a phishing attempt and should not be trusted or responded to.

Summarized with AI on November 9. AI used: claude-sonnet-4-5-20250929.
1

We have received this message twice now:

I hope this message finds you well. We’re following up on the copyright takedown notice concerning your store.

It’s imperative that we receive your theme license and details promptly to address this issue and prevent any potential disruptions to your business.
Your cooperation is vital in upholding Shopify’s licensing terms and platform integrity.
Please provide the requested information at your earliest convenience.
Thank you for your immediate attention to this matter.
Best Regards,
Shopify Team
However, it is generated from a gmail account. I say it is fake, your take on it?

2

If it’s real, it’ll be coming from an @Shopify_77 .com email address. If it’s coming from an @gmail.com email, then it’s fake.

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