Is this email Real or Fake?

Shopify Discussion

Topic summary

A user received an email from shopifyresolveissueboard@gmail.com and is questioning its legitimacy.

Community consensus:

  • The email is likely fake/fraudulent
  • Shopify does not send official communications from Gmail addresses
  • Legitimate Shopify emails come from their registered domain: support@shopify.com

Recommended action:

  • Contact Shopify’s official support team directly to verify the email’s authenticity
  • Do not respond to or interact with the suspicious Gmail address
Summarized with AI on November 7. AI used: claude-sonnet-4-5-20250929.
1

Hello, I would like to ask shopifyresolveissueboard@gmail.com , is this email real or fake? Someone has sent an email from me.

2

Shopify never sends emails from Gmail addresses.

1 Like
3

Hi @Nicola6188 !

If it is from Shopify it should be their registered email address of support@shopify.com. I highly suggest that you reach out to Shopify support team to further verify the email that you receive.

1 Like