Is this email scam?

Shopify Discussion

Topic summary

A user received an email from “shopifycompliancesection” claiming their store was temporarily paused for account review, with threats of permanent deactivation and a link to resolve issues via Telegram. Unable to verify the sender through Google searches, they sought confirmation about whether this is a scam.

Community consensus confirms this is a scam:

  • Legitimate Shopify emails only come from @shopify.com or @shopifyemail.com domains
  • Shopify never uses Telegram for official compliance communications
  • The vague sender address is a red flag

Recommended actions:

  • Do not click any links or respond to the email
  • Log directly into Shopify admin (not through email links) to check for legitimate notifications
  • Forward the suspicious email to safety@shopify.com
  • Contact Shopify Support through official channels if concerns remain
Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
1

Hello,

I recently received an email from address “shopifycompliancesection” stating that my store has been temporarily paused due to a review of my account activity. (which I haven’t checked my store frequently)

After responding to the email, I received another message warning that if the issue is not resolved within a certain timeframe, my store may face permanent deactivation. The email also included a link to a Telegram chat.

I tried Google for this email address online but couldn’t find any information. Although I highly suspicious this is scam, I just want to confirm it if this is indeed a scam.

2

Hi @JoeChen486 ,

This definitely sounds like a scam. Shopify wouldn’t ask you to resolve compliance issues through Telegram, and that email address looks suspicious. Official Shopify emails always come from @shopify.com or @shopifyemail.com—never random addresses.

To be safe, log in to your Shopify admin directly (not through any email links) and check for official notifications. If you’re still unsure, reach out to Shopify Support through their official website. Avoid clicking any links or sharing personal info.

Best,
Tracy from Kudosi Reviews

3

This sounds like a scam. Shopify will never ask you to communicate through Telegram or send official compliance notices from a vague email like “shopifycompliancesection”. I’d recommend not clicking any links or responding further; instead, log into your Shopify admin to check for any legitimate notifications. Then, report the email by forwarding it to safety@shopify.com.

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