Main issue: A merchant reports receiving an email stating customers had payment issues and couldn’t complete purchases. The email asks the merchant to reply confirming awareness so the sender can share details and perform a “full check.”
Key details:
Request/outcome:
Status: Discussion is open with no confirmed answer.
Context: Category is Payments + Shipping & Fulfilment, tagged as troubleshooting.
Hi, I received an email to notify me, that customers reported payment issues and could not complete their purchase. It came from this email address. info@shopifycomplianceteam.org
I’m asked to answer and confirm if I am aware of that problem so they could give me all the details and run a full check. Is this legit?
Hey @Gabriele234! The email send to you is not from Shopify. It’s a spam email. Shopify always send the email via shopify.com
In your case, it’s a random domain which is why it’s the spam email.
@Gabriele234 report the email to your email provider.
ALWAYS contact shopify support DIRECTLY when unsure of legitimacy.
Do NOT leave up to random people opinion on the internet as that too can be a threat vector.
https://help.shopify.com/
