https://www.reflectboutique.com/ - this is the site that won’t load shopify
Topic summary
A customer purchased from a Shopify store (reflectboutique.com) but the website has become inaccessible in recent days, displaying errors. The buyer still wants their ordered item but cannot reach the store.
Troubleshooting attempts:
- Replied to order confirmation email - no response received
- Tried contacting via Messenger - unsuccessful
- Attempted to use Shopify’s “Report an issue with an order” form - form keeps giving errors and won’t submit
- Tested multiple browsers and cleared cache - issues persist
Current status:
The website appears to be completely down, preventing both access to the store and submission of support forms through Shopify’s official channels. The customer has been unable to establish any contact with the merchant after approximately 30 days, and the discussion remains unresolved with no clear path forward for recovering the order or obtaining a refund.