awesome I appreciate you so much thanks for your help!
Topic summary
A customer ordered from Cerulia&Co New York on February 2nd but received only a vague confirmation email from a default Shopify address (store+73603481849@t.shopifyemail.com). The store has no online presence, doesn’t respond to emails, and links in the confirmation lead to download files rather than a website.
Key findings:
- The default email address indicates the store never fully configured their domain/email settings—a common red flag
- The store (ceruliaco.store) is now closed and appears to be a scam operation
- An archived snapshot from January 30th confirms the store existed briefly
Recommended actions:
- Report the merchant to Shopify for fraud/order issues
- Contact the bank immediately to stop the transaction and dispute as fraud
- Refund prospects are uncertain given the store’s closure
The discussion concludes with resources on identifying fake Shopify stores to prevent future incidents.