same here and I’m also highly stressed. I’ve tried several channels of checking validity and emailing to no avail.
Topic summary
The thread addresses concerns about the legitimacy of order confirmation emails from addresses ending in ‘@t.shopifyemail.com’ or ‘@shopifyemail.com’.
Initial Question:
A user received an order confirmation from ‘store+[numbers]@t.shopifyemail.com’ with a Gmail contact address, raising suspicion about authenticity.
Community Guidance:
- Shopify staff clarified that businesses may use ‘shopifyemail.com’ addresses if they haven’t fully configured custom domains
- Legitimate emails typically follow actual purchases; unsolicited emails should be ignored
- Suspicious emails can be forwarded to Safety@Shopify.com for investigation
- Users should verify orders through official store websites, not email links
Widespread Issues Reported:
Multiple users describe similar problems:
- Orders placed and paid for, but never delivered
- Store websites disappearing after purchase
- No response to customer service emails
- Tracking links not working or expired
- Receiving wrong items (rocks instead of phones, stickers instead of lamps)
- Unauthorized recurring charges ($29.99, $49.99)
Affected Stores Mentioned:
Outlandishretailer, JPS Pet Supplies, ThriftersLA, thedecorlight, KISSING BOOTH LIMITED, mangueparis, mybotania.com, kookiasale, JIYU, Cozy Comfort, and others.
Recommended Actions:
- Report fraudulent merchants at shopify.com/legal/tools/report-an-issue/report-a-merchant
- Contact banks about unauthorized charges
- File complaints with BBB or consumer protection agencies
- Exercise caution with unfamiliar online stores, particularly those based in China