mikailwrld@gmail.com Ordered from JIYU and am still waiting .. no response
Topic summary
The thread addresses concerns about the legitimacy of order confirmation emails from addresses ending in ‘@t.shopifyemail.com’ or ‘@shopifyemail.com’.
Initial Question:
A user received an order confirmation from ‘store+[numbers]@t.shopifyemail.com’ with a Gmail contact address, raising suspicion about authenticity.
Community Guidance:
- Shopify staff clarified that businesses may use ‘shopifyemail.com’ addresses if they haven’t fully configured custom domains
- Legitimate emails typically follow actual purchases; unsolicited emails should be ignored
- Suspicious emails can be forwarded to Safety@Shopify.com for investigation
- Users should verify orders through official store websites, not email links
Widespread Issues Reported:
Multiple users describe similar problems:
- Orders placed and paid for, but never delivered
- Store websites disappearing after purchase
- No response to customer service emails
- Tracking links not working or expired
- Receiving wrong items (rocks instead of phones, stickers instead of lamps)
- Unauthorized recurring charges ($29.99, $49.99)
Affected Stores Mentioned:
Outlandishretailer, JPS Pet Supplies, ThriftersLA, thedecorlight, KISSING BOOTH LIMITED, mangueparis, mybotania.com, kookiasale, JIYU, Cozy Comfort, and others.
Recommended Actions:
- Report fraudulent merchants at shopify.com/legal/tools/report-an-issue/report-a-merchant
- Contact banks about unauthorized charges
- File complaints with BBB or consumer protection agencies
- Exercise caution with unfamiliar online stores, particularly those based in China