Topic: Whether Shopify charges transaction fees on orders paid with store credit, and how fees/refunds work compared to card payments.
Context: Merchant in Malaysia expects both Shopify transaction fees and third‑party gateway fees (can’t use Shopify Payments). They posed two scenarios: (A) credit card payment then refund; (B) full payment via store credit then refund.
Clarification from Shopify: Using Shopify Payments removes third‑party transaction fees; manual methods (cash, COD, bank transfer) also have no transaction fees. A help doc link was shared.
Key answer: Payments made entirely with store credit incur no Shopify transaction fee, as store credit is treated like a cash payment. This applies to their online-only store; POS was not involved.
Open question: It remains unanswered whether Shopify refunds its transaction fee when a credit‑card order is refunded (Scenario A). The store isn’t live yet, so the merchant cannot verify fees on test orders.
Status: Scenario B resolved (no fee on store credit). Scenario A pending clarification.
Hi, @happyjoe .
Thank you for your reply and more information.
No, there is no transaction fee for a customer who paid with store credit as our platform treats this like a cash payment.
Please let me know if you have any further questions!
Talk soon,