Hello, I’ve received two credits and one deduction from my bank account that’s linked to my store. It says Shopify account verification. I have not done this and I need to know if it’s a serious issue and potential hacking??
Hello @MandyRenee56 ,
Since we don’t know about the specific charges and your account activity, we can’t confirm anything. Here are some suggestions you can check:
- Log in to your Shopify account and check your billing history to see if there are any recent charges that you did not authorize or recognize.
- If you find any unauthorized charges, contact Shopify support immediately and report the issue. They can investigate the charges and provide you with further guidance on how to proceed.
- If you do not find any unauthorized charges, it is possible that the charges you received are legitimate and related to a Shopify account verification process. In this case, I recommend that you contact Shopify support and ask them to explain the charges to you and provide you with more information about the verification process.
Hope these can help. Let us know if you need any further support.
OneCommerce team
I have heard two others say this in the past two days. I’d definitely directly contact Shopify support.