Hey, @Louise_Lee .
Thanks for bringing your question to our Community forum. That’s a great question. I’m happy to provide some clarification.
I reached out to my retail technical team and they let me know it is expected that the customer’s name is pulled from their credit card and stored on the order. Currently, there is no way to turn this off. Recording customer contact details is especially useful for sending receipts by email, and for broadening your customer base for email marketing campaigns, or pulling up an order for a refund, etc. If you wish, you can manually delete this information from the customer field. To gather a little bit more context, may I ask why you would like to turn this feature off? I am happy to see if there is a workaround option for your desired outcome.
Talk soon,