Is anyone else having trouble with their Tap & Chip Reader not working when people insert their card? The tap is working though. I’ve tried restarting my entire iPad and reconnecting the reader and it still doesn’t work. This started yesterday. I’ve never had this issue, and I’ve been using it for almost a year.
Hey @purrgatory
In this situation you will want to try cleaning the chip slot to ensure there is no debris or dust blocking the chip reader. Please follow these steps to try cleaning your card reader.
- Inserting a piece of paper (like a business card or receipt paper) into the chip slot, followed by slowly and firmly moving it to dislodge debris or dust from the chip slot.
- Using compressed air to blow any dust or debris out from the reader.
- Using a specialized electronic cleaning wipe, or isopropyl alcohol (at least 97%) and a cotton pad (like for makeup) to clean the slot. This will clean out any debris or dust.
The following are cleaning methods that are not recommended:
- Never blow into the chip slot, as the saliva particles can corrode the chip contacts.
- Don’t use an adhesive like a sticky note or tape, as this can leave residue that can collect more debris.
If that does not resolve the issue, please connect with our retail support team through the support tab in your POS app or through our Help Center.