Issue: “Completed Checkout” Not Tracking in Analytics (Using Hydrogen)

Shopify Discussion
1

Hi everyone,

I’m facing an issue with the Conversion Rate Breakdown in Shopify Analytics. For the last two weeks, the “Completed Checkout” metric has completely stopped tracking. Every other analytics metric seems to be working fine — the problem is only with the completed checkout count.

I’m currently using Shopify Hydrogen, and I haven’t made any major changes recently that would affect checkout tracking.

Has anyone experienced this issue before or knows what might be causing it? Any guidance or suggestions would be greatly appreciated!

Thank you!

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3

In Hydrogen stores, “Completed Checkout” may stop if the thank-you page isn’t sending the checkout event.

Fix: ensure your thank-you page fires the checkout_completed event, test with a fake order, and check any apps that modify checkout.

I can give a quick snippet to fix this in Hydrogen if you want.

4

I would like some help with that, how did you resolve the tracking of that?