Hi, I am having an issue with connecting Google Ads with my store. When setting up the connection, I receive a notification stating that there is a problem with my payment settings: “Check your billing settings in Google Ads. It may take a few minutes for your changes to appear here.” I am already using Google Ads on a small scale without the connection and without any problems. All the other functionalities are not showing issues.
Thank you for your support.
Thank you! I see there is an issue: “Add a payment method to keep your ads running”
But I already paid with it and set it up as a primary payment method. I also added a second bank account and tried to set this as my primary payment method.
As an additional info (not sure if it is of importance): I am currently using the Promotional Voucher I received from Google and also have a credit of ~ 4€.
Yes to all of your questions
Hello, and thank you for your reply. No, neither of them are pending. With the second method (credit card), I just had to verify the connection online. Even after switching my first and second payment methods between “primary,” “secondary,” and “other,” the problem persists. In the meantime, I have deleted the first payment method and now have to wait for the test charge to reconnect it. I think I’ll have to wait a few days now…
Thank you again!
Hello,
I have the same problem and cant go on with the Google & Youtube-app. I dont see any problem at all with the billing in the Google Ads. Very frustrating.
Hi everyone,
I’m experiencing the same issue for the past 2 days and wanted to check if anyone has found a solution in the meantime.
I already spoke with Google support (billing department), and they confirmed that there are no issues with my payments profile — everything looks fine on their end. Regarding the payment method error message, the only suggestion they gave me was to add a different card and then re-add the old one. I’ve done that, but the message is still showing.
According to Google support, this seems to be a relatively new issue even on their side. Unfortunately, because of this, I’m unable to properly connect Google Ads to Shopify, and my conversions are no longer being tracked correctly.
Has anyone else encountered this recently? Were you able to find a workaround or fix?
Thank you very much! 
We are experiencing the same problem. @zatomarius Do you happen to have multiple Google Ads accounts and shopify stores using the same billing profile? Or is it just one. we’re trying to figure out if that could be a problem.
The same for me: I’ve reconnected and verified my payment method and nothing changed. At least it seems it is not an individual issue with our accounts. Is the support working on it? I am still waiting for their response.
I just have the one account (double- and tripple-checked) for both the Google (Ads) account and the Shopify / Google App.
Okay, that rules that out then. I’m also waiting on a response. Doesn’t look like it’s going to be solved anytime soon.
How long has everyone been waiting or trying to solve this problem for? I’m only on day 2.
Chiming in: Same issue here. Our Ads payment method has not been touched in years and always worked reliably. Reconnecting the entire Google&Youtube app to the Google account under which our services are used is of no effect. Since Google appears to be aware of this, I hope it will be fixed soon!
Same problem with all four of our shops and accounts. It’s a new issue. All have been running ok until now. No payment or payment method issues. Must be a shopify problem. Please all reach out to Shopify support about this to get it escalated.
Well, the app is operated by Google, not by Shopify. I’m sure there will be some internal collaboration between the two, but Google LLC is ultimately responsible.
Update as of now: I hadn’t contacted Shopify yet, but I just happened to take a look in the admin backend, and the issue isn’t present anymore - all green. Can anyone confirm on their end?
Mine is also magically fixed 
Sorry for the late reply. I’ve been busy over the last few days. It’s also working for me now!
