Issue creating shipping labels

Hi there, I’ve been using Shopify for a couple months with no issues (have seamlessly created many shipping labels), but for the past two weeks I haven’t been able to create shipping labels for any of my orders. The screen looks normal and no errors appear, the lower page just keeps spinning and not generating any shipping label options. I’ve tried clearing my cache, using an incognito window, and deleting/reinstalling my app. What next?

Thanks,

Steph

Hi Steph @stephaniemarie I see you’ve tried a lot of the basic troubleshooting procedures I’d have thought to recommend. Have you tried reaching out directly to Shopify customer support?