Good morning,
Do people have a multi-currency site and have a problem on Klaviyo which displays the wrong currency?
Example here the price is 278$ USD but in the email it shows 3,628,000,000, which is not possible.
In fact this corresponds to prices in Uzbekistan. So the $ does not work, we would need to change the currency.
Has anyone had this problem before and found a solution?
Apparently Klaviyo can’t do anything but it comes from Shopify…
Thanks,
C.
Hey @coco44
An immediate solution would be to manually update the currency information in your email templates for specific segments or audiences.
Alternatively, you could check that your Shopify store’s multi-currency setup is configured correctly. Shopify Payments supports multiple currencies, and it should display the correct currency based on your customer’s location.
Here is an SHopify article that could assist you:
https://help.shopify.com/en/manual/payments/shopify-payments/selling-and-getting-paid-in-different-currencies
Also, Double-check your integration settings between Shopify and Klaviyo. Sometimes, re-syncing or re-integrating can solve such issues.
Hope this helps.