I am currently facing a few issues that are causing concern:
Firstly, I granted partial permission to a new collaborator, but he is unable to access it. Please refer to the attached file for more details. Just to clarify, I have provided permission to previous collaborators without any problems.
I am reaching out to all of you for assistance, as these issues could potentially impact my business. Your help would be greatly appreciated.
Additionally, I am experiencing difficulties with the Support chat. Every time I click on “Select store,” an error message pops up (please see the attached file). Thus, I am unable to access the chat support.
Hello! I wanted to share the good news that the issues have been successfully resolved. I truly appreciate each and every one of you for taking the time to read my post. Thank you!
Firstly, thank you for sharing your question with our network and updating us that it has been resolved. While I originally meant to support you with the collaborator issue you experienced, I want to ensure you are able to get support for the future should you need it.
I did not see any attached screenshots to your message with the chat support issue, though most issues can be resolved by conducting a few local troubleshooting steps:
Try clearing cache/cookies of current browser
Try from a different, up-to-date, browser
Try from a different network connection
If you’re still unable to access chat support at that time, please let me know. It’s imperative that you’re able to connect with us and you can even reach out on social media through Facebook and X (formerly Twitter) for general assistance.
P.S. I’d love to hear how you resolved the collaborator issue for our future readers.